This is a one-time charge that will appear on your statement as Zenovo Design.
At Zenovo Design, we aim to provide high-quality 3D motion arts and animation services tailored to each client’s requirements.
Because our services involve customized creative work, production time, planning, and resources, refunds are handled according to the stage and circumstances of the project.
Our 3D animation, motion graphics, modeling, and creative services are custom-produced for each client.
Once production has started, payments may be non-refundable because resources, production time, and creative work have already been committed to the project.
If a client requests cancellation before meaningful project work has started, Zenovo Design may review the request and determine whether a full or partial refund is appropriate.
Any refund may be reduced by payment processing fees or work already completed.
Once production has started, refunds are generally not available for completed or substantially completed work.
If a project is canceled after production begins, Zenovo Design may retain an amount reasonably related to the work completed and expenses incurred.
A change of mind, change in creative direction, failure to provide required materials, or request for work outside the agreed scope does not automatically qualify for a refund.
Additional work may require an additional fee.
If your selected package includes revisions, we will make reasonable adjustments according to the agreed scope.
Revisions are intended to refine the approved creative direction and do not constitute grounds for a refund when the agreed services are being delivered.
If a project is delayed because the client does not provide required information, materials, approvals, or feedback within a reasonable timeframe, the project timeline may be extended.
Such delays generally do not qualify for a refund.
If you believe the delivered work does not reasonably match the agreed project scope, please contact us promptly.
We will review the issue and, where appropriate, attempt to correct the relevant problem or provide another reasonable solution.
If you accidentally make a duplicate payment or are charged incorrectly, please contact us with the relevant transaction information.
After verification, eligible duplicate or incorrect payments may be refunded.
If a refund is approved, it will generally be processed through the original payment method where possible.
Processing times may vary depending on the payment provider or financial institution.
The following may generally be non-refundable:
Completed creative work
Work already delivered
Approved final deliverables
Completed revisions
Third-party licenses or purchased assets
Additional services already performed
Fees incurred specifically for the client’s project
To request a refund review, contact Zenovo Design with:
Your full name
Email address
Project name
Payment or order details
Reason for the refund request
Relevant supporting information
We will review the request and respond within a reasonable timeframe.
Zenovo Design may update this Refund Policy from time to time. The latest version will be published on this page with the updated date.
For refund questions or requests, please contact Zenovo Design through our website’s Contact page.
Zenovo Design
3D Motion Arts & Creative Animation Studio
